Privacy Policy

1. Introduction

Welcome to Vozio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice assistant platform.

2. Information We Collect

2.1 Account Information

When you register for Vozio, we collect:

• Email address
• Business name and information
• Phone numbers associated with your voice bots
• Billing information (processed securely through Stripe)

2.2 Call Data

To provide our voice assistant services, we temporarily process:

• Call recordings and transcriptions
• Call duration and timestamps
• Caller phone numbers
• Voice bot interaction data

2.3 Google Calendar Data

Important: When you connect your Google Calendar to Vozio for appointment booking features, we access your calendar data to:

• Check your availability in real-time during calls
• Create, update, or cancel appointments on your behalf
• Read calendar event details to avoid double-bookings

We do NOT store your Google Calendar data. All calendar information is accessed in real-time via Google's API and is never saved to our servers. We only maintain the OAuth token necessary to access your calendar on your behalf.

3. Data Retention and Storage

3.1 What We Store

We store:

• Your account information and settings
• Voice bot configurations
• Call metadata (duration, timestamp, status)
• Call transcriptions for your review and analytics
• OAuth tokens for third-party integrations (encrypted)

3.2 What We Don't Store

We do NOT permanently store:

• Google Calendar data - All calendar information is accessed in real-time and never saved to our databases
• Credit card information - Billing is handled entirely by Stripe, and we never see or store your payment details
• Raw call audio files (after transcription is complete)

3.3 Data Retention Period

• Call transcriptions: Retained for 90 days or until you delete them
• Account information: Retained while your account is active
• After account deletion: All data is permanently deleted within 30 days

4. How We Use Your Information

We use your information to:

• Provide and improve our voice assistant services
• Process and manage appointments through Google Calendar integration
• Generate call transcriptions and analytics
• Process billing and subscription management
• Send important service updates and notifications
• Provide customer support
• Ensure platform security and prevent fraud

5. Third-Party Services

We use the following trusted third-party services:

• Twilio/Telnyx: Voice call infrastructure and telephony services
• Google Calendar API: Real-time calendar access for appointment booking (we do not store calendar data)
• Stripe: Secure payment processing (we never see your payment information)
• Deepgram: Speech-to-text and text-to-speech processing
• OpenAI: Conversational AI capabilities

These services have their own privacy policies and data handling practices.

6. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure OAuth tokens for third-party integrations
• Regular security audits and updates
• Multi-tenant data isolation
• Access controls and authentication

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectify: Correct inaccurate information
• Delete: Request deletion of your account and data
• Export: Download your call transcriptions and data
• Revoke: Disconnect Google Calendar or other integrations at any time
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at: support@vozio.app

8. Google Calendar API Disclosure

Vozio's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We only request access to Google Calendar data necessary for appointment booking features
• We do not store, cache, or persist Google Calendar data on our servers
• Calendar data is accessed in real-time only during active calls
• We do not share Google Calendar data with any third parties
• You can revoke our access to your Google Calendar at any time through your Google Account settings

9. Children's Privacy

Vozio is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be processed in the European Union, United States, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of Vozio after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: